Escalation Matrix
Welcome to Xpress Customer Support!
Best Customer Experience
At Xpress, we strive to provide the best possible customer experience. If you have any questions, concerns or issues with our products or services, we are here to help. Our customer support matrix is designed to ensure that your issues are resolved quickly and efficiently.
If you encounter any problems, we recommend that you follow these steps:
Step 1: Call Us
The quickest and most efficient way to get help is to call our customer support team directly. Our representatives are available to assist you with any issues you may be experiencing. You can reach us at 022 66122000
Step 2: Use Email
If you are unable to reach us by phone or prefer to communicate in writing, you can email us at support@xpress.co.in . We will do our best to respond to your email within 4 working hours.
Step 3: Speak with our Customer Support Manager
If your problem is still not resolved after contacting our customer support team, you can reach out to our customer support manager directly. Kevin Fereira has completed 30 years of working in Xpress. He handles the entire Xpress Customer Support division. He will work with you to resolve any outstanding issues and ensure that you are completely satisfied with the resolution. You can reach Kevin on our office nos or 98336 05518
We understand that customer satisfaction is of the utmost importance, and we want to ensure that you have a positive experience with Xpress. If you have any feedback or suggestions on how we can improve our services, we encourage you to let us know.
Thank you for choosing Xpress, and we look forward to assisting you with any issues you may have.
At Xpress, we understand that our PC, Notebook & Server customers need help in a hurry. That’s why we offer the Xpress ASSIST remote support tool that allows our support team to access your device remotely and provide instant assistance.
By using Xpress ASSIST, you can avoid the hassle of explaining your issue over the phone or email and allow our team to see and diagnose the problem directly. Our remote support tool is secure, easy to use, and ensures that you get the help you need as quickly as possible
