Your IT. Monitored, protected, supported.
Xpress ASSIST puts a certified Xpress engineer one click away on every PC, notebook and server in your office. We watch your systems around the clock, warn you before things break, and fix problems before they cost you a working day.
Support that sees problems coming, not just support that turns up.
A traditional AMC waits for you to call. Xpress ASSIST keeps watch over every system, every day, and shows you exactly what we did.
The usual AMC
- You find the problem, then you phone, e-mail or WhatsApp someone
- You explain the issue, then wait for a visit
- A full disk or expired antivirus is noticed only when it fails
- No record of what was done or how old your PCs are
- No view of your IT between visits
- Renewal time is a guess about value
- Press the XPRESS ASSIST button and an engineer connects in moments
- The engineer already sees your system details, so you don't repeat yourself
- Health checks every 6 hours catch disk, antivirus and update issues early
- Every call is logged, with a "resolved" e-mail and a full asset register
- Your own customer portal shows every system, alert and call, live
- A monthly report shows exactly what we did for you
Three promises, kept every day.
Every Xpress ASSIST plan is built on the same three promises, whether you have five PCs or five hundred.
Monitored
A light Xpress agent checks the health of every system around the clock and reports to our Control Center.
- Health checks every 6 hours
- Disk space, memory and uptime
- Windows updates and pending restarts
- Live health by site in your portal
Protected
We keep watch on the things that leave a business exposed, and act before they turn into an incident.
- Antivirus status on every system
- Early warnings before failures
- Server and backup checks on Platinum
- Nothing is shared without your Allow
Supported
Real Xpress engineers who know your setup, on screen in moments and on site when it needs hands.
- One-click remote support
- On-site visits when needed
- Xpress Genie AI help 24x7
- Raise and track calls in your portal
Instant help, right on every system.
Every PC, notebook and server on your plan gets the Xpress ASSIST button on the desktop and Start menu. When something goes wrong, your team doesn't hunt for a phone number. They press one button.
Press XPRESS ASSIST
Click the button and choose CONNECT TO XPRESS. You join our engineers' queue and can see your place in line.
Click Allow
An engineer picks up your request. Nothing on your screen is shared until you say yes, and you can stop it at any time.
We fix it, together
The engineer already sees your system details, so they get straight to the fix while you watch.
It's on the record
The call is logged against your contract and you receive a "resolved" e-mail with what was done. You can follow it in your customer portal too.
AI-powered help, 24x7
Meet Xpress Genie. Help at 2 AM, not just 9:30 AM.
Xpress Genie is our AI helper, built into the Xpress ASSIST window on every system. Day or night, weekday or holiday, your team can describe a problem in plain words and Genie will check the system, suggest a safe fix and, with permission, apply it.
Xpress Genie handles everyday issues such as stuck print jobs, Outlook, Teams and OneDrive problems, slow PCs and internet hiccups. Engineers are available 9:30 AM – 6 PM on working days.
Your IT, in one place
See all your IT, live, in your own secure portal.
Every Xpress ASSIST customer gets a private portal. Owners, IT managers and site heads sign in from any browser or phone to see the health of every system, raise a support call, follow it to the end and download their reports.
Live health, site by site
Every PC, notebook and server with its health, disk, antivirus and updates. Switch between your offices and branches in one click.
Raise and track calls
Raise a support call for any system in seconds. It goes straight to the Xpress support desk, and you can follow it until it's resolved.
Assets and renewals
Make, model, serial number and age of every system, with warranty end dates and the PCs due for a Windows 10 upgrade, so you can plan the budget.
Reports on demand
Your monthly reports and asset register, ready to view or download whenever an auditor, a director or your accounts team asks.
The right view for each person
Owners see everything and manage logins. Site managers see their own sites. Viewers can look but not change anything.
Secure and simple
Password plus a one-time code by e-mail, and a full activity log of every sign-in and download. Works on any browser and on your phone.
Already an Xpress ASSIST customer?
Sign in to see your systems, calls and reports. Ask your Xpress account manager if you need a login.
See the value, every single month.
You should never have to wonder what your support contract is doing. Xpress ASSIST gives owners and IT managers a clear picture of their IT at all times, in their inbox and in their portal.
Monthly report
System health, calls handled, warnings resolved and recommended next steps, reviewed by an engineer before it's sent and kept in your portal.
Daily report card
An optional morning e-mail with the overnight health of every system, so you start the day informed.
Asset register
Every PC and server listed with its make, model, serial number, Windows version and age.
Every call logged
Each support call goes on record against your contract, with a "resolved" e-mail when it's closed.
Choose the cover that fits your business.
Every plan includes the XPRESS ASSIST button, Xpress Genie, health monitoring, the customer portal and monthly reports. Each one is quoted for your systems and sites.
Xpress ASSIST Gold
For desktops and notebooks. Expert support and monitoring, with spares charged as needed.
- XPRESS ASSIST button on every system
- Remote and on-site support
- Xpress Genie AI help 24x7
- Health checks every 6 hours
- Monthly report and asset register
- Customer portal: live health, calls, reports
- Spares charged as used
Xpress ASSIST Gold+
For desktops and notebooks. All-inclusive cover with spares, so there are no surprise bills.
- Everything in Gold, plus
- Spare parts included
- Comprehensive hardware cover
- Warranty and renewals view in your portal
- Optional daily report card
- Early warnings for ageing PCs
- Simple budgeting for the year
Xpress ASSIST Platinum
For servers. Close monitoring of the systems your whole business depends on.
- XPRESS ASSIST on every server
- Server health monitoring
- Backup checks
- Monthly server report
- Server and PC health in your portal
- Remote and on-site support
- Windows Server 2012 R2 and later
Included in every plan
No add-ons needed for the essentials.
- One-click XPRESS ASSIST button
- Xpress Genie AI help 24x7
- Certified Xpress engineers
- Health checks every 6 hours
- Disk, antivirus and update warnings
- Asset register with PC age
- Every call logged, "resolved" e-mail
- Monthly report
- Secure customer portal
- Raise and track calls online
- Owner, site manager and viewer logins
- Your permission before any access
Up and running in days, not months.
Talk to us
Tell us about your systems, sites and the support you need today.
Get your quote
We recommend the right plan and send a clear, tailored proposal.
We install Xpress ASSIST
One small setup per system adds the button and the health agent. No disruption to your team.
You're covered
Monitoring starts at once, your team gets its portal logins, and your first report arrives at the end of the month.
Trusted with business IT since 1988.
Xpress Computers has supported Mumbai businesses for more than 35 years. Xpress ASSIST brings that experience together with modern monitoring and AI.
Engineers who know you
A team of 45+ specialists with your history in front of them, not a call centre reading a script.
AI where it helps
Xpress Genie handles everyday issues instantly, so engineers spend their time on what really needs them.
Privacy by design
Nobody sees your screen until you click Allow. Genie only applies fixes after you say yes.
Fast, on-site backup
Remote first for speed, with Mumbai-based engineers ready to visit when hardware needs hands.
Microsoft 365 expertise
As a Microsoft Solutions Partner we look after Outlook, Teams, OneDrive and your Microsoft 365 tenant too.
Proof, not promises
Monthly reports, call records and an asset register, all in your own portal, show exactly what you get for your contract.
Good questions, straight answers.
Can't find what you're looking for? Call us on +91 22 6612 2000.
What is the XPRESS ASSIST button?
It's a small, secure Xpress app installed on each system in your plan. It sits on the desktop and Start menu. One click on CONNECT TO XPRESS puts you in touch with an Xpress engineer, and it also opens Xpress Genie for instant AI help.
Can anyone see my screen without permission?
No. An engineer can only view or control your system after you click Allow on your own screen, and you can end the session at any moment. Xpress Genie also asks before applying any fix.
What can Xpress Genie fix on its own?
Everyday issues such as stuck print jobs, Outlook, Teams or OneDrive not responding, a slow PC filling up with temporary files, and common internet problems. It only uses fixes approved by Xpress. Anything else is handed to an engineer with the full conversation.
What are your support hours?
Xpress Genie is available 24 hours a day, 7 days a week. Xpress engineers are available from 9:30 AM to 6 PM on working days. Health monitoring runs all the time.
Will the health agent slow our computers down?
No. It runs a short check every 6 hours in the background and uses very little of the system. Your team won't notice it.
Does it work on servers?
Yes. Xpress ASSIST supports Windows PCs, notebooks, and Windows Server 2012 R2 and later. The Platinum plan adds server monitoring, backup checks and a monthly server report.
What is the customer portal?
It's your own secure website at assist.xpress.co.in. Your team signs in to see the live health of every system by site, the alerts we're working on, your support calls, warranty and renewal dates, and your monthly reports. You can also raise a new support call from it.
Who in my company can use the portal?
Xpress sets up your first Owner. Owners (up to two) can add more people as Site managers, who see only their sites, or Viewers, who can look but not change anything. Every sign-in and download is recorded in an activity log.
Is the portal secure?
Yes. It runs over an encrypted connection, each person signs in with their own password plus a one-time code sent by e-mail, and the portal only shows your information and lets you raise calls. It can never connect to or change your computers.
How much does a plan cost?
Every business is different, so each plan is quoted for your number of systems, sites and the cover you choose. Talk to us for a clear, tailored proposal.
Give your team one-click IT support.
Tell us about your systems and we'll recommend the right Xpress ASSIST plan, with a clear quote and no obligation.